Refund and Returns Policy for Dr. Florus
Thank you for shopping at Dr. Florus. We aim to ensure complete customer satisfaction with our skincare and hair care products. Please review our refund and return guidelines below.
1. Return Eligibility
- Timeframe: Items must be returned within 14 days of receiving your order.
- Condition: Due to the personal care nature of cosmetics, products must be unopened, unused, and in their original packaging with all safety seals intact to qualify for a return or exchange.
- Non-Returnable Items: Opened or used skincare, serum, or hair care products cannot be returned or refunded due to hygiene and health standards.
2. Damaged, Defective, or Incorrect Items If you received a damaged product, defective item, or wrong shipment:
- Contact our customer support team within 48 hours of delivery.
- Please provide your Order Number, a brief description of the issue, and clear photo or video evidence of the damaged or incorrect product.
- We will send a replacement free of charge or issue a full refund upon verification.
3. Refunds Process
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed back to your original payment method (or via bank transfer/wallet for Cash-on-Delivery orders) within 5–7 business days.
- Shipping Charges: Original shipping costs are non-refundable unless the return is due to an error on our part (e.g., damaged or wrong item shipped).
4. How to Initiate a Return To request a return or exchange, please reach out to our team:
- WhatsApp / Phone: +92 3174346565 (replace with your support contact)